Compliance
A:- Mandatory Details to be updated on website
- Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020.
- Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.
- Pay 20% upfront margin of the transaction value to trade in cash market segment. Investors may please refer to the Exchange’s Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020 and other guidelines issued from time to time in this regard.
- Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month. ………. Issued in the interest of Investors.
- Prevent Unauthorized Transactions in your demat account. Update your Mobile Number with Pluswealth Capital Management LLP. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from CDSL on the same day………………..Issued in the interest of investors.
- Prevent Unauthorized transactions in your account. Update your mobile numbers/email IDs with Pluswealth Capital Management LLP. Receive information of your transactions directly from Exchange on your mobile/email at the end of the day ………. Issued in the interest of investors.
- KYC is one time exercise while dealing in securities markets – once KYC is done through a SEBI registered intermediary (Broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.
- No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorize your bank to make payment in case of allotment. No worries for refund as the money remains in investor’s account.
- Please be informed that “M/s. Pluswealth Capital Management LLP” are also doing Proprietary (Own A/c) trading in addition to Clients’ trading.
- Beware of fixed/guaranteed/regular returns/ capital protection schemes. Brokers or their authorized persons or any of their associates are not authorized to offer fixed/guaranteed/regular returns/ capital protection on your investment or authorized to enter into any loan agreement with you to pay interest on the funds offered by you. Please note that in case of default of a member claim for funds or securities given to the broker under any arrangement/ agreement of indicative return will not be accepted by the relevant Committee of the Exchange as per the approved norms.
- Do not keep funds idle with the Stock Broker. Please note that your stock broker has to return the credit balance lying with them, within three working days in case you have not done any transaction within last 30 calendar days. Please note that in case of default of a Member, claim for funds and securities, without any transaction on the exchange will not be accepted by the relevant Committee of the Exchange as per the approved norms.
- Check the frequency of accounts settlement opted for. If you have opted for running account, please ensure that your broker settles your account and, in any case, not later than once in 90 days (or 30 days if you have opted for 30 days settlement). In case of declaration of trading member as defaulter, the claims of clients against such defaulter member would be subject to norms for eligibility of claims for compensation from IPF to the clients of the defaulter member. These norms are available on Exchange website at following link: (NSE) https://www.nseindia.com/invest/about-defaulter-section , (BSE) https://www.bseindia.com/static/investors/Claim_against_Defaulter.aspx .
- Brokers are not permitted to accept transfer of securities as margin. Securities offered as margin/ collateral MUST remain in the account of the client and can be pledged to the broker only by way of ‘margin pledge’, created in the Depository system. Clients are not permitted to place any securities with the broker or associate of the broker or authorized person of the broker for any reason. Broker can take securities belonging to clients only for settlement of securities sold by the client.
- Always keep your contact details viz. Mobile number/Email ID updated with the stock broker. Email and mobile number is mandatory and you must provide the same to your broker for updation in Exchange records. You must immediately take up the matter with Stock Broker/Exchange if you are not receiving the messages from Exchange/Depositories regularly.
- Don’t ignore any emails/SMSs received from the Exchange for trades done by you. Verify the same with the Contract notes/Statement of accounts received from your broker and report discrepancy, if any, to your broker in writing immediately and if the Stock Broker does not respond, please take this up with the Exchange/Depositories forthwith.
- Check messages sent by Exchanges on a weekly basis regarding funds and securities balances reported by the trading member, compare it with the weekly statement of account sent by broker and immediately raise a concern to the exchange if you notice a discrepancy.
- Please do not transfer funds, for the purposes of trading to anyone, including an authorized person or an associate of the broker, other than a SEBI registered Stock broker.
- Please be informed that “M/s. Pluswealth Capital Management LLP” are also providing ITORS Trading for which: “The Stock Exchange, Mumbai is not in any manner answerable, responsible or liable to any person or persons for any acts of omission or commission, errors, mistakes and/or violation, actual or perceived, by us or our partners, agents, associates etc., of any of the Rules, Regulations, Bye-laws of the Stock Exchange, Mumbai, SEBI Act or any other laws in force from time to time. The Stock Exchange, Mumbai is not answerable, responsible or liable for any information on this Website or for any services rendered by our employees, our servants, and us. ”
- Dear Investor, SEBI vide circular SEBI/HO/MRD2_DCAP/CIR/2021/0598 dated July 20, 2021 has put in place a framework for Segregation and Monitoring of Collateral at Client Level. In accordance with aforesaid circular and with a view to provide visibility of client-wise collateral, Clearing Corporations have provided a web portal facility to allow investors to view their disaggregated collateral placed with Member and as reported by their registered Trading Member /Clearing Member. The said facility will provide the following benefits:
- Investors can verify/ validate the collaterals deposited by them with the members vis-à-vis the collaterals reported by members to clearing corporations.
- Investors can also view break-up of their collateral lying with the trading member, clearing member and clearing corporations.
- Visibility through web portal will bring transparency with respect to their collateral placed with trading member on daily basis in seamless manner.
- Investors can register with the respective clearing corporations and view the collateral details reported by the members for the previous five days.
- Investors are requested to ensure that their email address and mobile number are updated by their Trading Members in UCI System of the Exchanges, as the same would be validated at the time of user registration to view the collateral details.
- Investors may note that collaterals placed with Trading Member/Clearing Member in one form (e.g. cash) may have been passed on by the Trading Member to Clearing Member or by the Clearing Member to the Clearing Corporations in any other form (e.g. fixed deposit/ bank guarantee). Investors are urged to regularly view the details of their collateral available with the respective clearing corporations and in case Investors find any discrepancy in the collateral deposited by them with their members and as reported by respective trading members/clearing members to clearing corporations, they are advised to take up the matter immediately with their trading member.
- Dear Clients, As per SEBI Circular no. SEBI/HO/CFD/CMD/CIR/P/2020/242 dated December 09, 2020, CDSL circular no CDSL/OPS/DP/POLCY/2020/ 535 dated December 11.2020, NSE circular no NSE/COMP/55151 dated January 05, 2023, BSE circular no 20230106-27 dated 06 Jan 2023 and MSEI circular no. MSE/INSP/12859/2023 dated January 06, 2023 for e-Voting Facility Provided by Listed Entities, please refer below mentioned e-voting links: CDSL- https://evoting.cdslindia.com/Evoting/EvotingLogin and NSDL- https://www.evoting.nsdl.com/
B:- Details for filling Complaints
- Investors Grievances may be mailed to email id grievance@pluswealth.com
- For any other query/assistance please email us at info@pluswealth.com
- For any other query/assistance please call us at 0120-6294400.
- Register on SCORES Portal (SEBI) ( https://scores.gov.in ).
- Mandatory details for filing complaints on SCORES:- i.Name, PAN, Address, Mobile Number, E-mail ID.
- Benefits :- i.Effective Communication ii.Speedy redressal of the grievances.
C:- Details of Investor Complaints Data
Data for March 31, 2024
| S N | Received from | Carried Forward from previous month | Received during the month | Total Pending | Resolved* | Pending at the end of the month** | Average Resoluti on time^ (in days) | |
| Pending for less than 3 months | Pending for more than 3 months | |||||||
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | |
| 1 | Directly from Investors | 0 | 0 | 0 | 0 | 0 | 0 | |
| 2 | SEBI (SCORE S) | 0 | 0 | 0 | 0 | 0 | 0 | |
| 3 | Stock Exchang es | 0 | 0 | 0 | 0 | 0 | 0 | |
| 4 | CDSL | 0 | 0 | 0 | 0 | 0 | 0 | |
| 5 | Other Sources (if any) | 0 | 0 | 0 | 0 | 0 | 0 | |
| Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | ||
Month – wise data for FY 2023-2024
| SN | Month | Carried forward from previous month | Received | Resolved* | Pending** | |||||
| 1 | April -2023 | 0 | 0 | 0 | 0 | |||||
| 2 | May-2023 | 0 | 0 | 0 | 0 | |||||
| 3 | June-2023 | 0 | 0 | 0 | 0 | |||||
| 4 | July-2023 | 0 | 0 | 0 | 0 | |||||
| 5 | August-2023 | 0 | 0 | 0 | 0 | |||||
| 6 | September-2023 | 0 | 0 | 0 | 0 | |||||
| 7 | October-2023 | 0 | 0 | 0 | 0 | |||||
| 8 | November-2023 | 0 | 0 | 0 | 0 | |||||
| 9 | December-2023 | 0 | 0 | 0 | 0 | |||||
| 10 | January-2024 | 0 | 0 | 0 | 0 | |||||
| 11 | February-2024 | 0 | 0 | 0 | 0 | |||||
| 12 | March-2024 | 0 | 0 | 0 | 0 | |||||
| Grand Total | 0 | 0 | 0 | 0 | ||||||
Year –wise data for 5 years on rolling basis
| SN | Year | Carried forward from previous year | Received during the year | Resolved during the year | Pending at the end of the year |
| 1 | 2018-19 | 0 | 0 | 0 | 0 |
| 2 | 2019-20 | 0 | 0 | 0 | 0 |
| 3 | 2020-21 | 0 | 0 | 0 | 0 |
| 4 | 2021-22 | 0 | 0 | 0 | 0 |
| 5 | 2022-23 | 0 | 0 | 0 | 0 |
| Grand Total | 0 | 0 | 0 | 0 |
D:- Details of Bank Account
“Investors are requested to note that Stock broker (name of stock broker) is permitted to receive money from investor through designated bank accounts only named as Up streaming Client Nodal Bank Account (USCNBA). Stock broker (name of stock broker) is also required to disclose these USCNB accounts to Stock Exchange. Hence, you are requested to use following USCNB accounts only for the purpose of dealings in your trading account with us. The details of these USCNB accounts are also displayed by Stock Exchanges on their website under “Know/ Locate your Stock Broker.”
| ame of Bank Account | Bank Account No. | IFSC |
| PLUSWEALTH CAPITAL MANAGEMENT LLP-USCNB ACCOUNT | 918020018546006 | UTIB0000007 |
E:- Risk Disclosures on Derivatives
Risk disclosure in the Equity Futures & Options segment aims to inform individual traders about the inherent risks involved in trading these derivative instruments. By disclosing these risks, regulatory bodies such as SEBI seek to ensure that traders are fully aware of the nature of these instruments and the challenges they pose.
| Risk Disclosures on Derivatives |
| 9 out of 10 individual traders in equity Futures and Options Segment, incurred net losses. On an average, loss makers registered net trading loss close to ₹ 50,000. Over and above the net trading losses incurred, loss makers expended an additional 28% of net trading losses as transaction costs. Those making net trading profits, incurred between 15% to 50% of such profits as transaction cost |
Source:
1. SEBI study dated January 25, 2023 on “Analysis of Profit and Loss of Individual Traders dealing in equity Futures and Options (F&O) Segment”, wherein Aggregate Level findings are based on annual Profit/Loss incurred by individual traders in equity F&O during FY 2021-22.
F:- Escalation Matrix
| Details of | Contact Person | Address | Contact No. | Email Id | Working Hours |
| Customer care | Rajiv Tayal | Office Number 6A, Max Towers, Sector 16B, Noida 201301, UP | 0120-6294402 | trading@pluswealth.net | Mon-Fri; 9:00 AM to 6:00 PM |
| Head of Customer care | Reshma Shakeel | Office Number 6A, Max Towers, Sector 16B, Noida 201301, UP | 0120-6294425 | dp@pluswealth.net | Mon-Fri; 9:00 AM to 6:00 PM |
| Compliance Officer | Komal Goyal | Office Number 6A, Max Towers, Sector 16B, Noida 201301, UP | 0120-6294424 | compliance@pluswealth.net | Mon-Fri; 9:00 AM to 6:00 PM |
| CEO | Gaurav Chhabra | Office Number 6A, Max Towers, Sector 16B, Noida 201301, UP | 0120-6294400 | grievance@pluswealth.com | Mon-Fri; 9:00 AM to 6:00 PM |
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.gov.in/scores/Welcome.html Exchange NSE at https://investorhelpline.nseindia.com/NICEPLUS/. BSE at https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx MCX at https://www.mcxindia.com/Investor-Services MSEI at https://www.msei.in/Investors/Introduction CDSL at https://www.cdslindia.com/Footer/grievances.aspx Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.
G:- Mandatory Details to be shown on website in Compliance to SEBI Circular SEBI/HO/MIRSD/MIRSD-PoD-1/P/CIR/2023/30 dated 15th February, 2023
Basic details Stock Broker such as registration number, registered address of Head Office and branches-
| Stock Broker Name | Registration Number | Registered Address | Head Office Address | Branch Address | Contact No | Email Id |
| Pluswealth Capital Management LLP | INZ000163752 | 15th floor, Office No.2 A-2, Gift One Tower, Block No 56, Road 5C, Zone 5, Gift City, Gandhinagar, GUJARAT 382355 | Office Number 6A, Max Towers, Sector 16B, Noida 201301, UP | 19th Floor, One Horizon Center, Sector – 43, Phase V, Gurugram, Haryana | 0120-6294400 | compliance@pluswealth.net |
Escalation Matrix
| Details of | Contact Person | Address | Contact No. | Email Id |
| Customer care | Rajiv Tayal | Office Number 6A, Max Towers, Sector 16B, Noida 201301, UP | 0120-6294402 | trading@pluswealth.net |
| Head of Customer care | Reshma Shakeel | Office Number 6A, Max Towers, Sector 16B, Noida 201301, UP | 0120-6294425 | dp@pluswealth.net |
| Compliance Officer | Komal Goyal | Office Number 6A, Max Towers, Sector 16B, Noida 201301, UP | 0120-6294424 | compliance@pluswealth.net |
| CEO | Gaurav Chhabra | Office Number 6A, Max Towers, Sector 16B, Noida 201301, UP | 0120-6294400 | grievance@pluswealth.com |
Names and Contact Details of all Managerial Personnel including the Compliance Officer-
| Sr. No. | Name of the Individual | Designation | Contact No. | Email ID |
| 1 | Parmeet Singh Chadha | Partner | 0120-6294492 | compliance@pluswealth.net |
| 2 | Gaurav Chhabra | Partner | 0120-6294400 | compliance@pluswealth.net |
| 3 | Komal Goyal | Compliance Officer | 0120-6294424 | compliance@pluswealth.net |
Procedure for Account Opening
| Face to face Meeting with Client |
Each client should be met in person, before accepting the KYC. The client should be met at the Registered Office or any of the branch offices as per mutual convenience of the client and ourselves.
| Verification of details and documentations |
Verify the PAN details on the Income Tax website. All documentary proofs given by the client should be verified with original.
Documents like latest Income Tax returns, annual accounts, etc. should be obtained for ascertaining the financial status. If required, obtain additional information/document from the client to ascertain his background and financial status.
Obtain complete information about the client and ensure that the KYC documents are properly filled up, signed and dated. Scrutinize the forms received at branch office thoroughly before forwarding it to RO for account opening.
Ensure that the details mentioned in the KYC matches with the documentary proofs provided and with the general verification done by us.
If the client does not provide the required information, then we should not open the account of such clients.
As far as possible, a prospective client can be accepted only if introduced by existing client or associates or known entity. However, in case of walk- in clients, extra steps should be taken to ascertain the financial and general background of the client.
| Further verification in case of POA |
If the account is opened by a POA/Mandate Holder, then we need to clearly ascertain the relationship of the POA/Mandate Holder with the client. Apply the KYC procedures to the POA/Mandate Holder also.
| Rejection in below cases |
We should not open any accounts in fictitious / benami / anonymous basis.
We should not open accounts where we are unable to apply appropriate KYC procedures.
| Opening of Account |
After proper due diligence we open Demat or Trading Account as requested by client by doing UCC with respective exchanges and intimate to client via welcome kit and upload details of clients with CVL KRA and CKYC within stipulated time prescribed by regulatory authorities.
Procedure for filing complaint
Handling of all investor grievances for the Company’s Broking and DP activities is centralized function and is being handled by Compliance department at corporate office.
Under the SEBI directive a designated e-mail id has been created namely grievance@pluswealth.com and the same has been displayed on our website https://pluswealth.com/ This email id would be monitored by compliance department on daily basis.
All Investor Grievances (hard copy or soft copy) that are received at the branches and offices of the authorized persons (herein after referred as “associates”) should after incorporating their comments / remarks if any, forwarded within 2 working days of the receipt of the complaint to the Compliance Department at corporate office for further action.
All the Investor Grievances received at the grievance@pluswealth.com and those complaints forwarded by the branches and or associates would be verified and scrutinize by the compliance department and it would initiate necessary steps to resolve the complaint within 1 -2 working days of the receipt of the complaint.
Any course of action which involves the concerned department at Head office it would be informed to the concerned head of the department and Business team. Likewise, if the course of action which involves branch and or associate, business team at the corporate office would be informed/updated.
If there is no response from concerned department or the branch and or associate within 3 working days of the complaint, the same would be escalated to Head Compliance for immediate action and if there is no response within 5 working days then the same would be reported to the Designated Partner as in the form of an MIS reporting:
Further, if any client wants to enquire about the status of grievance/complaint filled by him/her/them then they can send an email to “grievance@pluswealth.net” and the same shall will replied within 24 hours.
All investor grievances should be resolved within time period of 10 days of the receipt of the complaint to the department.
All the branches and associates would maintain an investor grievance register and the register would be subject to audit and inspection by the compliance officer of the LLP.
All the investor grievances would be handled in the following manner by the compliance department.
All the investor grievances (hard copy or softcopy) would be updated in an excel (soft copy) or/and register (hard copy) on the same day of the receipt of the complaint. This register would be monitored by the compliance officer on daily basis.
After verification and scrutiny, the appropriate steps would be initiated to resolve the complaint at the earliest. Therefore, compliance department will ensure that depending upon the type of the complaint, all the information i.e. from the receipt of the complaint till the status of being resolved would be updated in the register. The compliance officer would ensure that it gives its sign-off only after the complaint is resolved.
If not satisfied from the above investor can directly complaint to SEBI via SCORES by as follows steps:
- Register on SCORES Portal (SEBI) ( https://scores.gov.in ).
- Mandatory details for filing complaints on SCORES: Name, PAN, Address, Mobile Number, E-mail ID.
- Benefits: – Effective Communication ii.Speedy redressal of the grievances.
After exhausting all available options for resolution of the grievance, if the client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal ( https://smartodr.in/login ). Further dispute resolution through the ODR Portal can be initiated when the complaint/dispute is not under consideration in terms of the above or SCOREs guidelines as applicable or not pending before any arbitral process, court, tribunal or consumer forum or are non-arbitrable in terms of Indian law. Steps for access of ODR Portal:
- Register on SMART ODR Portal ( https://smartodr.in/login )
- File a New Dispute
- Select Intermediary
- Select Category
- Enter Dispute Details
- Track Resolution Progress
Details of Authorized Persons
| List of Authorised Persons (AP) | Terminal Details (Exchange wise) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| SN | Authorised Person’s Name | AP Code Exchangewise | Constitution | Status | Registered Address | ||||||
| Approved / Cancelled | Add | City | State | Pin code | Terminal Allotted | No. of Terminal | Terminal Location | ||||
| 1. | Savita Chhabra | NSE- AP3002 000011 | Individual | Approved | A-79, Sector-31, Noida Sector-37, Gautam Budha Nagar | Noida | UP | 201301 | Yes | 2 | Office Number 6A, Max Towers Sector-16B, Noida-201301 UP |
| 2. | Savita Chhabra | BSE- AP016687 01108974 | Individual | Approved | A-79, Sector-31, Noida Sector-37, Gautam Budha Nagar | Noida | UP | 201301 | Yes | 1 | Office Number 6A, Max Towers Sector-16B, Noida-201301 UP |
| List of Authorised Persons (AP) cancelled by Members on Account of Disciplinary Reasons | ||||
| Sr. No. | Authorised Person’s Name | Status | Authorised Person Cancellation Details | |
| Date | Reason | |||
| NA as no AP cancelled in any exchange |
Awareness Regarding CKYCR